Yes. We design all materials to be catered to our clients’ business’ and audiences’ nuance.

Yes, biotech/heavy sciences. We do not believe we can add enough value to these projects.

Our priority is creating (conversion) impact and making our clients look good.

Do we design? Yes. But we view that as more of the ‘how’ than the ‘what.’ Said differently, all of our thought processes are designed around logic towards our client’s goals while of course simultaneously having them look perfect.

‘Formally,’ strategy consulting happens in all of our projects both within our team (back and forth debate and dialogue) as well as on the calls and emails with our client (and even before we agree to work together).

Our strategy consulting renders in multiple ways:
- Honest, direct feedback on recommended course(s) of action
- Overlaid thought and experience for the agreed-upon target deliverables
- Identification of possible conflicts in our client’s initial hypotheses for any project; with our recommended pathway
-Additional opportunity identification in our clients’ businesses to create top- and bottom-line impact

Ultimately the goal is impact; and so we provide our thoughts wherever we think may help.

We believe in a very heavily agile process. As a result our clients are very involved and informed throughout the process: with updates, feedback requests, and additional thoughts.

The process is very transparent and predictable to our clients, down to the day and week, so they never have anything to worry about along the way.

This may vary by project goal and/or company stage, however here’s a brief (partial) list:

Current company/opportunity detail, history, products, pricing, target market/approach, marketing strategy, vision, mission, market data, customer research/feedback, roadmap, brand guidelines, high resolution brand assets, projected financials, team structure/titles, high resolution/formatted headshots, biographies, and other relevant documents.

Yes. For style options absolutely. For content, we provide options as appropriate. In all cases we will provide our recommendation(s) and rationale.

Everything we construct is done so in a ‘top-down’ manner so the client can fully follow the logic of how we arrived at a recommendation. While we’re confident in our thought and recommendations we also provide options and ‘levers’ in case there is anything a client wants adjusted.

Yes. We design all materials to be catered to our clients’ business’ and audiences’ nuance.

Yes, (overly) consistently. We realize our clients have many priorities; worrying about our projects should not be one of them.

This will never happen. We purposely keep our clients involved, providing feedback, and approving steps along the way. In some unexpected event where this does happen, we would of course stand behind what we do and work with the client until they are satisfied.

Yes. We clearly communicate to our clients when and where their feedback will be needed exactly what feedback we need. While we aim to address all queries upfront, there might be additional questions along the way. However, there are few points where timely feedback is essential to ensure materials are delivered on time with perfection.

Get ready for an ‘intense’ process that creates impact, business improvement and motion. Not all days require our client, but when they do we will always seek firm, thorough thought and feedback. This helps us iterate and progress to get to final materials and ensure the business impact our clients need as soon as possible.

In all cases, our clients are fully aware of the timing of those discussions, reviews, and needs so there will never be surprises.

Book a call with us with one of the pointed buttons on our website.

We enjoy meeting new businesses and people and should we have capacity we would love to support.

As a request, in all cases please ensure ‘true readiness’ and ‘mental preparedness’ for this experience.

We only have a finite amount of time and bandwidth; as a result we want to ensure we have serious clients only.

If we have a call and work together on a project, we’ll credit the payment towards this project.

In all cases we’ll provide our honest reactions and strategic thought in our conversation which should be valuable even if we choose not to work together.

Should providing a deposit not be comfortable, no worries, we wish the best of luck.

We bill on a weekly basis based on the project total divided by the number of weeks.

We run our projects according to very refined timelines. Should there be any delays on client feedback we will bill for additional weeks as appropriate. Conversely, should the client provide feedback according to agreed timing and the client wants additional adjustments or iterations, we will of course do this at no extra charge.

No. We have a reputation and are in the business of progress, not collections.

ACH is our preferred method of payment.

For credit card we charge a 3% surcharge.

For invoice delays of over 30 days we charge a 10% late fee.

Cryptocurrency arrangements are possible as well upon request.

We fully understand the need for materials and the related impact they can provide.

We work very methodically and also hard and fast. But good things take (iteration and) time. And we won’t deliver something mediocre. (see Latin: festina lente).

We’ve worked through these processes many times, inclusive of the various combinations and permutations of them.

We always provide our recommended approach; if a client has a different desired timeline we’ll seek to accommodate it and if we think it’s infeasible (or suboptimal) we’ll of course say so and share the rationale.

No.

Yes, our clients ultimately get a deliverable. But what they’re equally buying is logic. It’s process. It’s methodology and precision. It’s care. It’s business impact. It’s peace of mind and a partner. It’s an experience.

That is Deckmode.